We value the feedback our customers provide.
"Excellent! Their customer service is delightful on the phone and quick to schedule and respond to our needs. We just closed escrow on a house last week and within a few days they sent someone to assess the system, clean it, and make recommendations. This week we had our humidifier installed in a timely and professional manner. It was no problem to adjust the time of my appt when I realized I had a conflict with my kids' schedule. Friendly; great work; good value."
- Angie's List reviewer, 9/1/16
"Great! Very friendly. Professional. On time. Lutes provides free service checks every six months. We put in a new furnace in 2010. They were just out last month to check our air conditioner. They did a great job cleaning it and said everything looks great. No charge."
- Angie's List reviewer, 6/10/14
"We were extremely pleased with our entire experience with Lutes. We will definitely call them for all our future needs and will recommend them to anyone who needs help with their furnace or air conditioner."
- J.D. from Granger on To Your Service, 10/9/16
"I deal with Paul and his crew here at home and on a business level where I work. His crew has always went above and beyond for my personal needs and my company's needs. you will not be disappointed in their work ethics and friendly crews."
- L.H. from Edwardsburg on To Your Service, 9/4/16
Full, thorough service
"I like it that they take they time to do the cleaning and servicing of our furnace and air conditioner thoroughly and explain what they are doing along the way. I have 2 homes that I have them service; they've replaced my water heater and now they can clear our ducts too. I trust them, 'nuff said."
V.H. from Mishawaka on To Your Service, 10/13/16
"I'm extremely picky and look for the negative reviews because I feel they will give me a better, or more realistic, perspective than someone that only gives glowing reviews... I can't tell you anything I think they could have done better. I received multiple quotes, they where the least expensive for comparable equipment, gave the best advice that pertained to our specific situation, and had the best follow-up and follow through. ... They worked consistently, professionally, and with a high level of quality. ... They explained how the system works when finished and even returned later that same night to fix a thermostat problem that we created, at no charge. If you are looking for honest, fair, quality people, call Lutes."
- Angie's List reviewer, 8/26/16
"Excellent job...highly recommend! Furnace tuneup, changed filter, added freon to AC (no additional charge). Signed up for annual service which includes service on both units, a 15% discount on any service, and no OT for off-hours."
- Angie's List reviewer, 8/27/15